Privacy Policy

ZeroOps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, educational content, community features, and related services (collectively, the "Services").

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Services.

We collect several types of information to provide and improve our Services:

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process subscriptions and manage your account
• Grant access to content based on your subscription plan
• Facilitate community interactions and messaging
• Track your learning progress and unlock time-gated content
• Send transactional emails (account updates, billing notifications)
• Send promotional communications (with your consent)
• Respond to support requests and customer service inquiries
• Monitor and analyze usage patterns to improve our platform
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

We use trusted third-party services to operate our platform:

We use cookies and similar technologies to enhance your experience:

Most browsers allow you to control cookies through settings. Note that disabling cookies may affect the functionality of our Services.

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist in operating our platform (as described in Section 4)
• With other members when you participate in community features (subject to your privacy settings)
• To comply with legal obligations, court orders, or government requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (with notice to you)
• With your explicit consent

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit (TLS/HTTPS) and at rest
• Secure password hashing using industry-standard algorithms
• Row-level security policies restricting database access
• Regular security audits and monitoring
• Access controls limiting employee access to personal data
• Secure session management with HTTP-only cookies

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at support@zeroops.co. We will respond within 30 days.

We provide you with controls over your privacy within the platform:

• Profile Visibility: Choose whether to display your email and timezone to other members
• Social Links: Control which social media links appear on your public profile
• Communication Preferences: Manage notification and email preferences
• Account Deletion: Request deletion of your account and associated data

Access these settings from your account settings page.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at support@zeroops.co.

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our service providers operate. These countries may have different data protection laws. By using our Services, you consent to these transfers. We ensure appropriate safeguards are in place to protect your information in compliance with applicable law.

We retain your information for as long as:

• Your account is active
• Necessary to provide our Services
• Required by law (tax records, legal compliance)
• Needed to resolve disputes or enforce agreements

After account deletion, we may retain certain data in anonymized form for analytics purposes, and maintain audit logs as required for security and compliance. Backup copies may persist for a limited period before being purged.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you via email. Your continued use of our Services after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe.